Shipping and Delivery Policy

Effective date: 29 July 2026

This Shipping and Delivery Policy explains how Plazmo products reserved or purchased directly from plazmo.in are processed, dispatched, shipped and delivered.

Plazmo is a brand owned and operated by Kriyavers Private Limited (“Plazmo”, “Kriyavers”, “we”, “us” or “our”).

This Policy forms part of our Terms and Conditions. By placing an order or reserving a Plazmo product, you agree to the shipping and delivery terms stated below.

1. Business Information

Legal entity: Kriyavers Private Limited
Brand name: Plazmo
Website: https://plazmo.in
Registered office: Gurkrupa, Turmari Gardens, Malapur, Dharwad 580008, KA, India.
CIN: U58201KA2025PTC212189
GSTIN: 29AAMCK3944L1ZU
Customer-care email: plazmoplay@gmail.com
Customer-care phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

2. Shipping Coverage

We currently ship Plazmo products to serviceable residential and commercial addresses within India.

Delivery availability depends on:

courier coverage for the delivery PIN code;
the completeness and accuracy of the delivery address;
regional transportation restrictions;
the size and weight of the shipment;
product availability; and
applicable legal or regulatory restrictions.

We do not currently provide standard international shipping through plazmo.in.

If your location is not serviceable, we may contact you to discuss an alternative serviceable address or cancel the order and issue a refund.

3. Plazmo Reservations and Pre-orders

Payment of the Plazmo reservation amount does not mean that the product will be dispatched immediately.

Under the current Plazmo launch reservation offer:

the reservation payment is ₹999;
the reserved launch price is ₹9,999;
the ₹999 reservation payment is adjusted against the reserved launch price; and
the remaining ₹9,000 must be paid before dispatch.

Before dispatching a reserved product, we may:

notify you that the product is ready or approaching readiness for dispatch;
request payment of the remaining amount;
reconfirm your delivery address and mobile number;
verify that your delivery PIN code remains serviceable; and
inform you of any applicable shipping charge before collecting the remaining payment.

A reserved product will not be dispatched until the full payable amount has been received and the order has been verified.

4. Initial Pre-order Dispatch Schedule

Dispatch of the initial Plazmo pre-order batch is currently estimated to begin during the second week of August 2026.

This is an estimated dispatch period and not a guaranteed delivery date.

The dispatch schedule may change because of:

manufacturing or assembly timelines;
component availability;
hardware testing;
product certification or regulatory requirements;
software or firmware readiness;
quality-control checks;
packaging availability;
courier capacity;
weather or transport disruption; or
another circumstance outside our reasonable control.

If the estimated dispatch schedule is materially delayed, we will provide affected customers with an updated estimate.

An affected customer may then choose to:

continue with the reservation or order; or
cancel before dispatch and receive a full refund of the amount paid.

5. Order Processing

For products available in stock, orders are generally processed within one to three business days after:

successful receipt of the full payment;
order and payment verification;
confirmation of the delivery address; and
confirmation that the delivery PIN code is serviceable.

Order-processing time is separate from courier delivery time.

Orders placed on Sundays, public holidays or during an announced business closure may be processed on the next business day.

Orders may require additional processing time where:

payment verification is pending;
the delivery address is incomplete;
the order contains a pre-order product;
fraud or unauthorised payment is reasonably suspected;
the product is undergoing final quality checks; or
the delivery location requires special handling.

6. Business Days

For this Policy, a business day means Monday to Saturday, excluding national holidays, applicable state holidays and announced company closures.

Courier companies may follow different operating schedules, particularly on Sundays, public holidays and during regional restrictions.

7. Shipping Charges

Any applicable shipping or handling charge will be disclosed before you complete the relevant payment.

Shipping charges may depend on:

the delivery location;
courier serviceability;
shipment size and weight;
special handling requirements; and
any active free-shipping or promotional offer.

We will not add an undisclosed compulsory shipping charge after you have completed the applicable payment.

Any free-shipping offer may be subject to conditions displayed with that offer.

8. Courier and Logistics Partners

We may ship orders through third-party courier and logistics providers, including Delhivery or another suitable delivery partner.

The delivery partner may be selected based on:

the delivery address and PIN code;
courier availability;
package size and weight;
expected delivery performance;
operational capacity; and
special handling requirements.

We may change the courier partner before dispatch where reasonably necessary to complete the delivery.

9. Estimated Delivery Time

After dispatch, delivery will generally take approximately three to seven business days, depending on the destination and courier serviceability.

Delivery to remote, rural, restricted or difficult-to-service locations may take longer.

The total time between placing an order and receiving it includes:

pre-order or production time, where applicable;
payment and order verification time;
order-processing and packaging time; and
courier transit and delivery time.

Any delivery date displayed on the website, in a message or on a courier-tracking page is an estimate and not a guaranteed delivery commitment.

10. Order Confirmation and Dispatch Notification

After your order is confirmed, we may send order-related communication through:

email;
SMS;
WhatsApp;
telephone; or
your website account, where available.

Once the order is dispatched, the communication may include:

the courier partner’s name;
the shipment or airway-bill number;
a tracking link;
the dispatch date; and
an estimated delivery period.

11. Order Tracking

Courier-tracking information may take several hours to become active after the package is handed over to the courier.

Tracking updates are generated by the courier and may not always appear in real time.

A temporary absence of a tracking update does not necessarily mean that the shipment has stopped moving.

If tracking has not updated for an unusually long period, contact us with your order number so that we can raise an enquiry with the courier.

12. Delivery Information Provided by the Customer

You are responsible for providing complete and accurate delivery information, including:

the recipient’s full name;
house, apartment or building number;
street, locality and city;
state and PIN code;
an active mobile number;
a suitable landmark, where required; and
any important delivery instruction.

We are not responsible for a delay, failed delivery or additional cost caused by incomplete, inaccurate or outdated information supplied by the customer.

13. Changing the Delivery Address

You may request a delivery-address change before the order is dispatched.

For security and fraud-prevention purposes, we may ask you to verify your identity, order information or payment information before changing the delivery address.

Once an order has been dispatched, changing the delivery address may not be possible.

Any post-dispatch address change will depend on courier approval and may:

delay the delivery;
require the shipment to be returned and dispatched again; or
result in an additional shipping charge.

14. Delivery Attempts

The courier may contact the recipient before attempting delivery.

You or an authorised recipient should be available at the delivery address to receive the package.

The courier may make more than one delivery attempt, depending on its service terms and local operations. We do not guarantee a specific number of delivery attempts.

Where a delivery attempt fails, the courier may:

attempt delivery again;
contact the recipient for directions;
hold the package temporarily at a local facility; or
return the package to us.

15. Delivery to an Authorised Recipient

The courier may deliver the package to:

the named recipient;
a household member;
an employee or colleague at the stated delivery address;
building reception or security personnel; or
another person reasonably appearing to be authorised to receive the shipment.

You are responsible for ensuring that the delivery address and delivery instructions identify an appropriate and secure recipient.

16. Open-Box Delivery

Open-box delivery is not available unless it is expressly offered and confirmed for your order.

Unless the courier specifically provides an open-box service, the courier representative may not be permitted to wait while the product is opened, installed or tested.

You should inspect the external package before accepting it and inspect the contents promptly after delivery.

17. Inspecting the Package at Delivery

Before accepting the shipment, check the external package for:

major tears or punctures;
severe crushing or deformation;
broken or altered seals;
visible water or liquid damage;
signs that the package has been opened or resealed; or
a package size or weight that appears materially inconsistent with the order.

Where serious external damage or tampering is clearly visible, you may refuse delivery and contact us immediately.

If you accept a package with visible damage:

photograph the package before opening it;
retain the external and internal packaging;
record the condition with the courier where possible; and
contact us promptly.

18. Damaged, Tampered, Incorrect or Incomplete Shipments

Please report any visible shipping damage, tampering, incorrect product or missing included item preferably within 48 hours of delivery.

Prompt reporting allows us to investigate the issue with the courier and arrange an appropriate remedy.

When reporting the issue, provide:

your order number;
your registered mobile number or email address;
photographs of the unopened external package where available;
photographs of the shipping label;
photographs of the internal packaging and product;
a description of the damage, missing item or error; and
the product serial number where applicable.

An unboxing video may help us investigate the matter but is not mandatory.

Failure to report within 48 hours does not automatically remove your rights where the damage or defect could not reasonably have been identified earlier.

Accepted damaged, tampered, incorrect or incomplete-order claims will be handled under our Refund and Returns Policy without charging the customer reasonable return-shipping costs.

19. Refusing Delivery

You may refuse delivery where:

the package is severely damaged;
the package shows clear signs of tampering;
the recipient or address shown on the package is incorrect; or
we have instructed you to refuse the shipment.

If delivery is refused solely because you have changed your mind after dispatch, actual forward-shipping and return-to-origin charges may be deducted from the refund.

No such deduction will apply where the refusal results from visible shipping damage, tampering, an incorrect shipment or another error attributable to Plazmo or the courier.

20. Failed Delivery and Return to Origin

A shipment may be returned to us if:

the recipient is unavailable after reasonable delivery attempts;
the delivery address is incomplete or incorrect;
the recipient cannot be contacted;
the recipient refuses delivery without a product-related reason;
access to the delivery location is unavailable;
the address cannot be located; or
the courier determines that delivery cannot be completed.

If a shipment is returned to us for a reason not attributable to Plazmo or the courier, we may offer you the following options:

re-dispatch the order after you confirm the address and pay the actual re-shipping cost; or
cancel the order and receive a refund after deduction of the actual forward and return-to-origin shipping charges.

No shipping deduction will apply where the failed delivery was caused by an error attributable to Plazmo or the courier.

21. Lost Shipments

If tracking indicates that a shipment may be lost, we will raise an investigation with the courier.

Courier investigations may require a reasonable period to confirm:

the last scanned location;
delivery-attempt records;
proof of delivery;
the recipient’s delivery confirmation; or
whether the shipment can still be recovered and delivered.

If the courier confirms that the shipment has been lost, we will provide either:

a replacement shipment at no additional shipping charge; or
a full refund of the amount paid for the undelivered product.

The available option may depend on product availability and the customer’s preference.

22. Tracking Shows Delivered but the Package Was Not Received

If courier tracking shows that the shipment was delivered but you have not received it, contact us as soon as possible.

Before raising a claim, check with:

household members;
neighbours;
building reception or security personnel;
employees or colleagues at the delivery address; and
any person authorised to receive the shipment.

We may request written confirmation that the shipment was not received and may coordinate with the courier to examine:

proof of delivery;
delivery photographs;
recipient name or signature;
delivery location information; and
the courier representative’s delivery record.

If the investigation confirms that delivery was not properly completed, we will arrange an appropriate replacement or refund.

23. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timelines.

Delivery may nevertheless be delayed because of:

heavy courier demand;
weather conditions;
flood, fire or natural disaster;
transport or road disruption;
regional strikes or civil disturbance;
government restrictions;
public-health restrictions;
courier-system or network failure;
remote delivery location;
incorrect or incomplete customer information; or
another event outside our reasonable control.

We will not simply redirect you to the courier where a delivery problem occurs. Our support team will assist with tracking, raise appropriate courier enquiries and work towards a reasonable resolution.

24. Material Delivery Delay

If an order has not been delivered within a reasonable period beyond the communicated estimate, contact us with your order number.

We will investigate the delay and may provide:

an updated delivery estimate;
expedited follow-up with the courier;
a replacement shipment where the original shipment is confirmed lost; or
a refund where delivery cannot be completed within a reasonable time.

25. Partial Shipments

Where an order contains more than one item, we may ship the items separately if:

the items are stored at different locations;
one item becomes available earlier;
separate shipping reduces a material delay; or
separate packaging is reasonably required for safety.

Where items are shipped separately, you may receive more than one dispatch notification or tracking number.

You will not be charged an additional compulsory shipping amount solely because we choose to split an order after payment.

26. Installation and Setup

Unless expressly included in the product description or order confirmation, delivery does not include in-person installation, television setup or home demonstration.

The product will include or provide access to setup instructions.

For setup assistance, contact our customer-support team using the details provided below.

27. Risk After Delivery

The risk of accidental loss or damage passes to the customer when the product is delivered to:

the customer;
an authorised recipient;
a household member;
building reception or security personnel; or
another recipient at the delivery address who reasonably appears authorised to receive it.

This does not prevent a valid claim relating to:

concealed transit damage;
a defective product;
missing contents;
an incorrect product; or
a product materially different from its description.

28. Order Cancellation and Returns

Cancellation of a reservation or order, refusal of delivery, return-to-origin shipments, product returns, replacements and refunds are governed by our Refund and Returns Policy.

A reservation or fully paid order may generally be cancelled for a full refund before dispatch.

Once an order has been dispatched, actual forward-shipping and return-to-origin charges may be deducted where the customer refuses delivery or cancels solely because of a change of mind.

No such deduction will apply where the return or cancellation results from a defect, shipping damage, incorrect product, material delay or another error attributable to Plazmo or the courier.

29. Purchases Through Other Sellers

Where a Plazmo product is purchased through a marketplace, distributor or retailer, that seller may be responsible for order fulfilment, delivery tracking, cancellation and change-of-mind returns.

You should first refer to the order and delivery information provided by the relevant seller.

Applicable manufacturer-warranty rights and statutory consumer rights remain unaffected.

30. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

our shipping coverage;
courier arrangements;
order-processing procedures;
delivery timelines;
product availability;
business operations; or
applicable legal requirements.

The updated Policy will be published on this page with a revised effective date.

A material change will not be applied retrospectively in a manner that unfairly reduces the delivery, cancellation or refund rights attached to an already accepted order.

31. Customer Support

For order confirmation, address changes, shipment tracking, delivery delays, damaged packages or missing shipments, contact:

Email: plazmoplay@gmail.com
Phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

When contacting us, provide:

your name and contact information;
your order or reservation number;
the delivery address;
the courier tracking number, where available; and
a clear description of the issue.

32. Grievance Redressal

For an unresolved shipping or delivery complaint, contact:

Privacy and Grievance Officer: Pavan
Designation: Director
Company: Kriyavers Private Limited
Email: pavan@plazmo.in
Phone: +91 94837 37749

Please include:

your name and contact information;
your order or reservation number;
the shipment-tracking number;
a description of the complaint;
the steps already taken with our support team;
relevant photographs, messages or documents; and
the resolution you are requesting.

We will acknowledge a consumer grievance within 48 hours of receiving it and will endeavour to resolve it within one month from the date of receipt.