Refund and Returns Policy

Effective date: 29 July 2026

This Refund and Returns Policy explains the cancellation, return, replacement and refund terms applicable to Plazmo products reserved or purchased directly from plazmo.in.

Plazmo is a brand owned and operated by Kriyavers Private Limited (“Plazmo”, “Kriyavers”, “we”, “us” or “our”).

This Policy forms part of our Terms and Conditions. Nothing in this Policy limits any right or remedy available to a consumer under applicable Indian law.

1. Business Information

Legal entity: Kriyavers Private Limited
Brand name: Plazmo
Website: https://plazmo.in
Registered office: Gurkrupa, Turmari Gardens, Malapur, Dharwad 580008, KA, India.
CIN: U58201KA2025PTC212189
GSTIN: 29AAMCK3944L1ZU
Customer-care email: plazmoplay@gmail.com
Customer-care phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

2. Scope of This Policy

This Policy applies to:

Plazmo reservations and pre-orders placed directly through plazmo.in;
fully paid Plazmo orders placed directly through plazmo.in;
Plazmo consoles and accessories included in the purchased product bundle; and
eligible physical products sold directly by Kriyavers Private Limited.

Products purchased from a marketplace, distributor, retailer or another third-party seller may also be subject to that seller’s return process. However, applicable manufacturer-warranty rights and statutory consumer rights remain unaffected.

3. Cancellation of a Plazmo Reservation

3.1 Cancellation Before Dispatch

You may cancel your Plazmo reservation at any time before the product is dispatched.

For the current launch reservation offer:

the reservation payment is ₹999;
the reserved launch price is ₹9,999;
the ₹999 reservation payment is adjusted against the launch price; and
the remaining ₹9,000 becomes payable before dispatch.

If you cancel the reservation before dispatch, the ₹999 reservation payment will be refunded in full to the original payment method. No cancellation charge will be deducted.

3.2 Cancellation Because of a Material Dispatch Delay

Dispatch dates stated for a reserved or pre-ordered product are estimates.

If the estimated dispatch schedule is materially delayed, we will provide an updated estimate. You may then choose to:

keep your reservation active; or
cancel the reservation and receive a full refund of the amount paid.

3.3 Non-payment of the Remaining Amount

We will contact you when the product is ready or approaching readiness for fulfilment and request payment of the remaining amount.

If the remaining payment is not completed within the period stated in the payment request, we may cancel the reservation and refund the ₹999 reservation payment to the original payment method.

4. Cancellation of a Fully Paid Order

4.1 Before Dispatch

A fully paid order may be cancelled before dispatch for a full refund.

To request cancellation, contact us as soon as possible with your order number. An order is not treated as cancelled until we confirm the cancellation.

4.2 After Dispatch

Once an order has been handed over to the courier, cancellation in transit may not be possible.

You may either:

refuse delivery; or
accept delivery and request a return in accordance with this Policy.

Where an order is cancelled or refused after dispatch solely because the customer has changed their mind, the actual forward-shipping and return-to-origin charges may be deducted from the refund.

No shipping deduction will apply where cancellation or refusal results from:

an incorrect product being dispatched;
visible shipping damage;
a materially delayed delivery attributable to us or the courier;
a material difference between the product and its advertised description; or
another error attributable to Plazmo.

5. Ten-Day Return Window

You may request an eligible return within 10 calendar days from the date on which the product is delivered.

The return period begins on the date of delivery. It does not begin on the date of reservation, order placement or payment.

Submitting a return request within ten days does not automatically mean that the return is approved. The product must satisfy the applicable eligibility requirements described in this Policy.

Manufacturing defects reported after the ten-day return period may be handled under the applicable limited hardware warranty.

6. Change-of-Mind Returns

A change-of-mind return may be accepted within ten calendar days of delivery where:

the product has not been damaged, modified or misused;
the product has not been used;
the console and accessory serial numbers match our records;
all accessories, cables, adapters, remote controls, documents and bundled items are included;
the original packaging is available and intact;
security labels, identification marks and seals have not been removed or altered; and
the product is in a condition suitable for inspection and resale.

Opening the external courier packaging or product box for reasonable inspection does not, by itself, make a product ineligible for return.

However, a reasonable deduction may be made where the product has lost value because of excessive use, missing accessories, damaged packaging, physical damage or handling beyond what was reasonably required to inspect the product.

The customer is responsible for the return-shipping cost of an approved change-of-mind return.

7. Defective, Damaged, Incorrect or Incomplete Products

the Plazmo console or an included accessory does not function correctly;
the product has a manufacturing defect;
the package or product was damaged during shipping;
the product received is different from the product ordered;
an item included in the confirmed product bundle is missing;
the product materially differs from its advertised description; or
the package appears to have been tampered with.

Visible shipping damage, tampering, an incorrect product or missing contents should preferably be reported within 48 hours of delivery. Reporting the issue promptly allows us to investigate it with the courier.

Failure to report within 48 hours does not automatically remove your rights where the defect or problem could not reasonably have been identified earlier.

For an accepted defective, damaged, incorrect or incomplete-product claim, Plazmo will bear the reasonable return-shipping or collection cost.

8. Evidence Required for a Return Claim

To assess a return, replacement or refund request, we may ask you to provide:

your order or reservation number;
the name, email address or mobile number used for the order;
a description of the problem;
photographs of the product;
photographs of the external and internal packaging;
photographs of the courier label;
the console or accessory serial number;
a short video demonstrating a functional problem, where reasonably necessary; or
other information reasonably required to verify the claim.

An unboxing video may help us investigate shipping damage, tampering or missing-item claims, but an unboxing video is not mandatory.

9. Troubleshooting Before a Return

Some apparent product defects may result from setup, connection or environmental issues rather than a hardware failure.

Before approving a return or replacement, our support team may ask you to complete reasonable troubleshooting relating to:

the television’s HDMI input;
HDMI, power or camera connections;
power supply and socket operation;
remote-control pairing;
console restart or reset;
software or firmware updates;
camera placement;
room lighting;
available playing space; or
television picture or Game Mode settings.

Reasonable troubleshooting will not be used to unfairly delay or reject a valid return request.

10. Return Eligibility Requirements

An approved return should include all items supplied with the relevant order, including where applicable:

the Plazmo console;
the power adapter and cable;
the HDMI cable;
the remote control;
included accessories;
manuals, cards and printed materials;
inner protective packaging; and
the original product box.

The customer should securely pack the product to prevent damage during return transportation.

Where a return relates only to a defective or missing accessory, we may ask you to return only that accessory rather than the complete console bundle.

11. Non-returnable or Ineligible Situations

A return, refund or warranty request may be refused where:

the change-of-mind return is requested after the ten-day return period;
the product has been damaged through misuse, neglect or accident;
the product has liquid, moisture, fire, impact or electrical-surge damage;
the product was used with an unsuitable or unauthorised power supply;
the console or accessory has been opened, modified or repaired by an unauthorised person;
unauthorised software, firmware or modifications have been installed;
the product’s serial number, security label or identification mark has been removed, altered or made unreadable;
essential accessories or components are missing;
damage resulted from failure to follow the setup, operating or safety instructions;
the product was used for unauthorised commercial rental, public gaming or resale;
the claimed issue results solely from an unsupported television, network, accessory or third-party product;
the claim is fraudulent, abusive or materially misleading; or
the product was not purchased from Plazmo or an authorised seller.

This section does not exclude a claim relating to a genuine manufacturing defect or any remedy that must be provided under applicable law.

12. How to Request a Return, Replacement or Refund

To request a return, replacement or refund:

Contact us at plazmoplay@gmail.com or through WhatsApp at +91 94837 37749.
Provide your order number and the contact information used for the order.
Describe whether you are requesting cancellation, return, replacement, repair or refund.
Provide relevant photographs, videos, serial numbers or other supporting information where required.
Complete reasonable troubleshooting where the issue may be technical.
Wait for our return approval and return-reference number.
Follow the pickup or shipping instructions provided by our support team.

Do not send a product to our registered office or another address without first obtaining return instructions.

An unauthorised return may be delayed or rejected if we cannot identify the order, verify the reason for return or safely process the shipment.

13. Return Pickup and Shipping

Where reasonably available, we may arrange return collection through a courier partner.

Return collection availability depends on courier serviceability at the customer’s PIN code.

If return pickup is unavailable, we may ask you to send the product through a traceable courier service to the address provided by our support team.

Do not use cash-on-delivery shipping for a return unless we specifically approve it.

Plazmo will bear reasonable return-shipping costs for an accepted claim involving:

a manufacturing defect;
shipping damage;
an incorrect product;
a missing included item;
a product materially different from its description; or
another fulfilment error attributable to Plazmo.

The customer is responsible for return-shipping costs for an approved change-of-mind return.

14. Inspection of Returned Products

All returned products may be inspected after they are received.

The inspection may verify:

the product and accessory serial numbers;
the physical condition of the product;
the reported defect or problem;
the presence of all supplied accessories and components;
signs of impact, liquid exposure, misuse, tampering or unauthorised repair;
software or firmware modifications;
the condition of the packaging; and
eligibility under this Policy or the applicable warranty.

We will inform you whether the requested return, repair, replacement or refund has been approved after completing the inspection.

If the product does not satisfy the stated return conditions, we may reject the return and arrange to send the product back to you. Reasonable shipping charges may apply where the claim was not valid.

15. Repair, Replacement or Refund

Where a defect, damage or fulfilment problem is verified, the available remedy may include:

technical support or correction;
supply of a missing accessory;
repair of the affected product;
replacement of a defective component;
replacement of the complete product;
exchange for an equivalent product; or
a full or partial refund, as appropriate.

The appropriate remedy will depend on:

the nature and severity of the issue;
whether the issue can be corrected within a reasonable period;
product and component availability;
the age and condition of the product;
the applicable warranty; and
rights and remedies available under applicable law.

We will not require a customer to accept repeated repairs where the product has a substantial unresolved defect and another remedy is required under applicable law.

16. Replacement Products

Where a replacement is approved:

we will ordinarily provide the same product model;
replacement is subject to stock availability;
we may offer an equivalent or upgraded model with your agreement if the original model is unavailable;
replacement may be dispatched after the original product has been received and inspected; and
the replacement product may be new or an authorised service replacement of equivalent functional quality, where clearly disclosed and legally permitted.

If a suitable replacement cannot be provided within a reasonable period, an eligible customer may choose a refund.

17. Refund Amount

An approved refund may include:

the amount paid for the returned product;
tax included in the product price;
shipping charges originally paid, where the return results from a defect, damage, incorrect product or Plazmo error; and
other amounts that must be refunded under applicable law.

For an approved change-of-mind return, the following may be deducted where applicable:

the actual return-shipping cost;
the original shipping cost where it was separately charged and has already been incurred;
the reasonable cost of missing accessories or components; and
a reasonable amount reflecting loss in product value caused by excessive use or damage.

We do not charge an arbitrary restocking fee.

No deduction will be made merely because the customer opened the packaging to reasonably inspect the product.

18. Refund Processing Time

Approved refunds will generally be initiated within 7 to 10 business days after:

we approve a reservation cancellation;
we approve cancellation of an order that has not been dispatched;
the courier confirms that a refused shipment is returning to us, where appropriate; or
we receive, inspect and approve a returned product.

The refund will ordinarily be issued to the original payment method.

Your bank, card issuer, UPI provider or payment gateway may require additional time to reflect the refunded amount after we initiate it.

Where a refund to the original payment method is not technically possible, we may ask you to provide verified bank-account details. The name on the bank account should ordinarily match the purchaser or person who made the payment.

19. Payment Deducted but Order Not Confirmed

If an amount is deducted from your account but the reservation or order is not confirmed, contact us with:

your name;
registered mobile number or email address;
payment date and amount;
payment transaction reference; and
a screenshot or bank confirmation where available.

We will verify the transaction with the payment provider and either confirm the order or assist with reversal or refund of the payment.

20. Failed Delivery and Return to Origin

A shipment may be returned to us where:

the recipient is unavailable after reasonable delivery attempts;
the delivery address is incomplete or incorrect;
the customer cannot be contacted;
the customer refuses delivery without a product-related reason;
access to the delivery location is unavailable; or
the courier cannot complete delivery for another stated reason.

Where failed delivery was not caused by Plazmo or the courier, we may:

request payment of the actual re-shipping cost before dispatching the order again; or
cancel the order and deduct the actual forward and return-to-origin shipping charges from the refund.

No shipping deduction will apply where delivery failed because of an error attributable to Plazmo or the courier.

21. Digital Games and Downloadable Content

This section applies where Plazmo separately sells paid digital games, downloadable content, subscriptions or other digital products.

A digital product may become ineligible for a change-of-mind refund after it has been downloaded, activated, accessed or consumed.

This restriction does not apply where the digital product:

is defective;
was incorrectly supplied;
materially differs from its description;
cannot be accessed because of a problem attributable to Plazmo; or
must otherwise be refunded under applicable law.

Games and digital content included as part of the console bundle are not separately refundable unless the complete product return is approved or the digital content has an independently verifiable defect.

22. Warranty Claims After the Return Period

Unless otherwise stated at the time of purchase, the Plazmo console is covered by a one-year limited hardware warranty beginning on the date of delivery.

After the ten-day return period, eligible manufacturing defects will ordinarily be handled under the applicable warranty.

A warranty remedy may include:

technical support;
repair;
replacement of a defective component;
replacement of the console; or
another remedy required under applicable law.

A refund may not automatically be available for every warranty claim where the product can be repaired or replaced within a reasonable period. This does not limit statutory remedies for substantial, repeated or unresolved defects.

23. Return and Refund Abuse

We may reject or investigate a return, refund, replacement or warranty request where we reasonably suspect:

false or manipulated evidence;
substitution of a different product or accessory;
altered serial numbers;
intentional product damage;
repeated misuse of the return process;
payment fraud or chargeback abuse; or
another materially fraudulent claim.

We may request additional verification before processing such a claim. This section will not be used to obstruct a genuine consumer complaint.

24. Purchases From Third-Party Sellers

Where a Plazmo product is purchased through an authorised retailer, distributor or marketplace:

order cancellation and change-of-mind returns may need to be initiated through the seller;
the seller’s stated return process may apply;
proof of purchase may be required for warranty service; and
Plazmo may directly assist with eligible manufacturer-warranty claims.

We are not responsible for counterfeit, modified or unauthorised Plazmo products sold by an unauthorised party.

25. Consumer Rights

This Policy is intended to provide clear commercial return and refund terms. It does not exclude, restrict or replace any mandatory right available under the Consumer Protection Act, 2019 or another applicable Indian law.

Where a product is defective, damaged, unsafe, incorrectly supplied or materially different from its description, the consumer may have remedies in addition to the voluntary change-of-mind return terms stated in this Policy.

26. Changes to This Policy

We may update this Refund and Returns Policy to reflect changes in our products, operations, delivery arrangements, customer-support processes or legal requirements.

The updated Policy will be published on this page with a revised effective date.

A material policy change will not be applied retrospectively in a manner that unfairly reduces the return, refund or cancellation rights attached to an already accepted order.

27. Customer Support

For reservation cancellations, returns, replacements, refunds or warranty assistance, contact:

Email: plazmoplay@gmail.com
Phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

When contacting us, provide your order or reservation number and a clear description of the requested resolution.

28. Grievance Redressal

For an unresolved complaint, contact:

Privacy and Grievance Officer: Pavan
Designation: Director
Company: Kriyavers Private Limited
Email: pavan@plazmo.in
Phone: +91 94837 37749

Please include:

your name and contact details;
your order or reservation number;
a clear description of the complaint;
the steps already taken with our support team;
relevant photographs, videos or documents; and
the resolution you are requesting.

We will acknowledge a consumer grievance within 48 hours of receiving it and will endeavour to resolve it within one month from the date of receipt.