Terms and Conditions

Effective date: 29 July 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website plazmo.in, the Plazmo console, Plazmo games, applications, software, customer-support services and related products and services.

Plazmo is a brand owned and operated by Kriyavers Private Limited (“Plazmo”, “Kriyavers”, “we”, “us” or “our”).

By visiting our website, creating an account, placing an order, reserving a product, making a payment or using a Plazmo product or service, you agree to be bound by these Terms and our applicable policies.

If you do not agree to these Terms, you should not place an order or use Plazmo products and services.

1. Business Information

Legal entity: Kriyavers Private Limited
Brand name: Plazmo
Website: https://plazmo.in
Registered office: Gurkrupa, Turmari Gardens, Malapur, Dharwad 580008, KA, India.
CIN: U58201KA2025PTC212189
GSTIN: 29AAMCK3944L1ZU
Customer-care email: plazmoplay@gmail.com
Customer-care phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to:

  • place an order;
  • reserve a Plazmo product;
  • make a payment;
  • create or administer a Plazmo household account;
  • provide consent relating to a child’s personal data; or
  • accept these Terms on behalf of a household.

Children may use Plazmo only with the knowledge, permission and appropriate supervision of a parent or lawful guardian.

3. About Plazmo

Plazmo is a camera-enabled motion-gaming console designed for indoor active play by children and families using a compatible television or display.

Plazmo games may use body movements such as jumping, squatting, leaning, reaching, moving the arms or hands and other physical actions as game controls.

The exact features, games, accessories, multiplayer options, software functionality and online services included with a product will be those stated on the relevant product page or order confirmation at the time of purchase.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, videos, specifications, prices and availability information displayed on our website are accurate.

However, you acknowledge that:

  • product photographs and videos may include illustrative environments, screens, games or accessories;
  • colours may appear differently depending on the display being used;
  • minor manufacturing, packaging or cosmetic variations may occur;
  • software interfaces may change through updates;
  • product packaging may be revised without materially changing the product;
  • screenshots and gameplay footage may represent a pre-release or updated version; and
  • included games may receive performance, visual, balance, content or usability updates.

We will not make a material substitution or reduction to an already purchased product bundle without appropriately informing the affected customer.

5. Compatibility and Customer Requirements

To use the Plazmo console, you will generally require:

  • a television, monitor or display with a compatible HDMI input;
  • a suitable electrical power socket;
  • adequate indoor playing space;
  • appropriate room lighting;
  • a suitable and stable location for the console;
  • adult supervision where required; and
  • internet connectivity where required for setup, account functionality, downloads, support or updates.

Some included games may be playable offline. However, certain features, future game downloads, software updates, account functions and customer-support processes may require internet access.

You are responsible for checking the compatibility of your television, power supply, internet connection and available playing area before purchasing the product.

6. Orders

6.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the selected product subject to these Terms.

Submitting an order or completing a payment does not by itself guarantee that the order has been accepted.

An order is accepted when we send an order confirmation or otherwise confirm that the order has entered fulfilment.

6.2 Order Verification

We may contact you to verify:

  • your identity;
  • payment information;
  • delivery address;
  • telephone number;
  • suspected duplicate orders; or
  • suspected fraudulent or unauthorised transactions.

An order may be placed on hold or cancelled if reasonable verification cannot be completed.

6.3 Order Limits

We may impose reasonable limits on the number of products that may be purchased by one person, household, account, payment method or delivery address.

Orders intended for unauthorised resale, commercial rental, bulk redistribution or fraudulent use may be cancelled.

7. Reservations and Pre-orders

This section applies where a Plazmo reservation or pre-order offer is displayed on our website.

7.1 Reservation Payment

Under the current Plazmo launch reservation offer:

  • the reservation payment is ₹999;
  • the reserved launch price is ₹9,999;
  • the ₹999 reservation payment is adjusted against the reserved launch price; and
  • the remaining ₹9,000 must be paid before dispatch.

The reservation is valid only for the customer and order to which it was issued, unless we expressly approve a transfer.

A reservation payment secures the applicable reservation offer but does not mean that the product will be dispatched immediately.

7.2 Remaining Payment

We will contact you when the product is ready or approaching readiness for fulfilment and request payment of the remaining amount.

The payment request may be sent through email, SMS, telephone, WhatsApp or another contact method provided by you.

The remaining amount must be paid within the period stated in the payment request.

If the remaining payment is not completed within the communicated period, we may cancel the reservation. In such circumstances, the ₹999 reservation payment will be refunded to the original payment method.

7.3 Estimated Dispatch

Any dispatch or delivery period stated for a reserved or pre-ordered product is an estimate and not a guaranteed delivery date.

Pre-order schedules may be affected by manufacturing, testing, certification, component availability, software readiness, packaging, quality-control procedures, logistics or circumstances outside our reasonable control.

If the estimated dispatch schedule is materially delayed, we will provide affected customers with an updated estimate and the option to:

  • continue with the reservation; or
  • cancel the reservation and receive a full refund of the amount paid.

7.4 Reservation Cancellation

You may cancel a reservation at any time before the product is dispatched and receive a full refund of the ₹999 reservation amount.

Once the product has been dispatched, cancellation, refusal of delivery, return and refund will be handled under our Refund and Returns Policy.

8. Prices and Taxes

Unless otherwise stated, prices displayed on our website are in Indian Rupees.

The final price payable by you will be displayed before payment and may include:

  • the product price;
  • applicable Goods and Services Tax;
  • shipping or handling charges, where applicable;
  • discounts or promotional benefits; and
  • any optional item affirmatively selected by you.

We will not add an undisclosed compulsory charge after you have completed payment.

We may change our prices and offers prospectively. A price change will not ordinarily affect an order that we have already accepted.

9. Pricing and Information Errors

Despite reasonable precautions, a product may occasionally be listed with an incorrect price, description, discount, specification or availability status.

Where an obvious or material error occurs, we may contact you before fulfilment and provide the option to:

  • continue with the order using the corrected information; or
  • cancel the affected order for a full refund.

We will not use this clause to retrospectively increase the price of an order merely because the product price changes after an order has been validly accepted.

10. Payments

Payments may be processed by third-party payment gateways such as Razorpay.

By submitting payment information, you confirm that:

  • the payment information is accurate;
  • you are authorised to use the selected payment method; and
  • you authorise the applicable payment provider to process the transaction.

We are not responsible for payment delays or failures caused solely by your bank, UPI provider, card issuer, payment gateway, network provider or incorrect payment information.

If an amount is deducted but the order is not confirmed, contact us with the payment transaction reference. We will verify the transaction and assist with confirmation or reversal as appropriate.

11. Promotions and Discount Codes

Promotions, coupons, launch offers and discount codes may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

  • offers cannot be exchanged for cash;
  • only one offer may be used per order;
  • offers may have an expiry date or usage limit;
  • offers may apply only to selected products or customers; and
  • offers may be cancelled where they are obtained through fraud, manipulation, duplicate accounts or technical abuse.

We will not cancel a validly used promotion merely because the promotion has subsequently ended.

12. Cancellation by Plazmo

We may cancel an order or reservation before dispatch where:

  • the product is unavailable;
  • the payment fails or is reversed;
  • fraud or unauthorised payment is reasonably suspected;
  • the supplied delivery address is incomplete, invalid or unserviceable;
  • the order exceeds a stated purchase limit;
  • an obvious material pricing or product-information error has occurred;
  • the purchase is intended for unauthorised commercial resale or rental;
  • a legal or regulatory restriction prevents fulfilment; or
  • circumstances outside our reasonable control make fulfilment impracticable.

If we cancel an accepted and paid order, we will refund the amount collected for the cancelled product.

13. Shipping and Delivery

Shipping, delivery estimates, courier arrangements, delivery attempts, damaged packages and lost shipments are governed by our Shipping and Delivery Policy.

You are responsible for providing a complete and accurate:

  • recipient name;
  • delivery address;
  • PIN code;
  • mobile number; and
  • delivery instruction or landmark where reasonably necessary.

Estimated dispatch and delivery periods are not guarantees. We will, however, make reasonable efforts to fulfil orders within the communicated period and assist customers where a shipment is delayed, damaged or lost.

14. Returns, Refunds and Replacements

Order cancellations, reservation refunds, returns, defective products, damaged deliveries, replacements and refund timelines are governed by our Refund and Returns Policy.

Nothing in these Terms or our policies excludes, restricts or overrides any right or remedy that cannot lawfully be excluded under applicable Indian consumer-protection law.

15. Limited Hardware Warranty

Unless otherwise stated at the time of purchase, the Plazmo console is covered by a one-year limited hardware warranty beginning on the date of delivery.

The limited warranty covers manufacturing defects arising during normal household use, subject to inspection and the detailed warranty conditions supplied with or published for the product.

The limited warranty does not ordinarily cover:

  • accidental or impact damage;
  • liquid or moisture damage;
  • fire, overheating or electrical-surge damage;
  • damage caused by an unsuitable power supply;
  • misuse, abuse or negligence;
  • failure to follow installation, safety or operating instructions;
  • unauthorised opening, modification or repair;
  • damage caused by unauthorised software, firmware or accessories;
  • cosmetic wear that does not affect functionality;
  • loss or theft;
  • consumable batteries; or
  • damage caused by commercial rental or use outside the product’s intended household purpose.

The warranty does not limit statutory rights available under applicable consumer law.

16. Product Setup and Installation

You must follow the product setup guide, owner’s manual, safety instructions and on-screen instructions supplied with the Plazmo console.

You are responsible for:

  • using the supplied or approved power equipment;
  • placing the console on a stable surface;
  • keeping ventilation openings clear;
  • connecting cables correctly;
  • keeping liquids away from the console;
  • ensuring suitable lighting for camera-based gameplay; and
  • installing required security and software updates.

17. Safe Physical Gameplay

Plazmo games involve physical movement. Before playing, the player or supervising adult must ensure that:

  • there is sufficient clear space around the player;
  • sharp, fragile, unstable or valuable objects have been removed;
  • the playing surface is dry, level and not slippery;
  • the player is at a safe distance from the television, furniture, walls, fans and other people;
  • the player is wearing suitable clothing and footwear;
  • young children are appropriately supervised; and
  • the movements and game intensity are appropriate for the player.

Players should stop immediately if they experience pain, dizziness, breathing difficulty, nausea, unusual fatigue, loss of balance or other discomfort.

A person with an injury, medical condition, movement restriction, balance issue or other health concern should obtain appropriate professional advice before participating in physical gameplay.

Plazmo is not a medical device, medical treatment, fitness prescription, therapy service or replacement for professional healthcare advice.

18. Children and Parental Supervision

Parents and guardians are responsible for deciding whether a game, movement or feature is appropriate for a child.

Parents and guardians should:

  • supervise young children during setup and gameplay;
  • review game age recommendations and instructions;
  • manage household accounts and player profiles;
  • control purchases and downloads;
  • ensure adequate breaks between gameplay sessions; and
  • prevent a child from sharing unnecessary personal information.

19. Camera and Motion Processing

The Plazmo camera is used to detect body movements and translate them into game controls.

During ordinary gameplay:

  • the live camera feed is intended to be processed locally on the Plazmo console;
  • raw gameplay video is not ordinarily uploaded to Plazmo’s servers;
  • gameplay video is not ordinarily recorded or permanently stored;
  • camera footage is not sold or used for advertising; and
  • Plazmo does not use facial recognition to identify individual players.

You may close the physical camera-privacy slider when the camera is not being used.

The collection and processing of personal data is governed by our Privacy Policy.

20. Plazmo Accounts

Where Plazmo provides an account or profile system, you are responsible for:

  • providing accurate registration information;
  • maintaining the confidentiality of login credentials;
  • activities performed through your account;
  • managing child profiles and household access;
  • preventing unauthorised purchases; and
  • notifying us promptly of suspected unauthorised access.

We may temporarily suspend or restrict an account where reasonably necessary to investigate:

  • fraud;
  • unauthorised access;
  • security incidents;
  • payment abuse;
  • harmful conduct; or
  • a serious violation of these Terms.

21. Software Licence

Subject to these Terms, Kriyavers Private Limited grants the purchaser a limited, personal, revocable, non-exclusive, non-transferable licence to use the Plazmo software and included games for private, non-commercial household use.

The software and games are licensed, not sold. Ownership of the software, source code, games and intellectual property is not transferred to the customer.

You must not:

  • copy, reproduce, sell, rent, lease or sublicense Plazmo software;
  • commercially distribute or publicly operate Plazmo games without written permission;
  • reverse engineer, decompile or attempt to extract source code except where expressly permitted by law;
  • bypass security, licensing, access or purchase controls;
  • install unauthorised or modified software or firmware;
  • use cheats, exploits or unauthorised modifications;
  • interfere with Plazmo servers, accounts, updates or services;
  • use the product to infringe another person’s rights; or
  • use Plazmo for any unlawful, fraudulent or harmful purpose.

22. Software Updates

We may provide software, firmware or game updates to:

  • correct errors;
  • improve performance;
  • maintain compatibility;
  • improve security;
  • add, modify or improve features;
  • update gameplay balance or content; or
  • comply with applicable legal or regulatory requirements.

Some updates may be required for continued access to online, account-based or newly downloaded features.

You should not interrupt power or connectivity while an update is being installed unless instructed to do so.

23. Games and Future Content

Your purchase includes only the console, accessories, games and services expressly identified as included in the product description or confirmed order.

Future games, downloadable content, accessories, subscriptions or premium features may require separate payment.

Announcements, concepts, roadmaps, demonstrations or statements concerning future games or features represent current plans and are not guarantees unless expressly included in your confirmed purchase.

24. Digital Content and Purchases

Where paid digital games, downloadable content or subscriptions are made available, additional product-specific terms may apply.

You are responsible for reviewing the price and product information before confirming a digital purchase.

Digital content that has been downloaded, activated, accessed or consumed may not qualify for a change-of-mind refund. This does not affect your rights where the content is defective, incorrectly supplied, materially misdescribed or otherwise required to be refunded under applicable law.

25. Intellectual Property

The following are owned by or licensed to Kriyavers Private Limited:

  • the Plazmo name and logo;
  • console and accessory designs;
  • website content;
  • software and source code;
  • games and gameplay systems;
  • characters, artwork and animations;
  • music, sound effects and videos;
  • product photographs;
  • documentation and manuals; and
  • other trademarks, copyright works and intellectual property.

No intellectual-property right is transferred to you except for the limited personal licence expressly granted under these Terms.

You may not reproduce, republish, commercially exploit, modify or create derivative works from Plazmo intellectual property without our prior written permission.

26. Reviews, Feedback and Submitted Content

If you submit a review, idea, suggestion, photograph, video, testimonial, survey response or other content, you confirm that:

  • you have the right to provide the content;
  • the content is accurate to the best of your knowledge;
  • the content does not infringe intellectual-property, privacy or other rights;
  • the content is not unlawful, abusive, threatening or misleading; and
  • the content does not contain malicious code, spam or fraudulent material.

We may use general product ideas, suggestions and feedback to improve Plazmo without an obligation to compensate you.

We will obtain appropriate permission before publicly using identifiable photographs, videos or testimonials involving children.

27. Third-Party Services

Plazmo may use or integrate with third-party services for payments, authentication, hosting, communications, analytics, shipping, support or other functionality.

These providers may have separate terms and privacy policies.

We are not responsible for independent third-party products or services outside our reasonable control. This clause does not remove our responsibility for the Plazmo products sold directly by us or any obligation that cannot legally be excluded.

28. Website Availability

We do not guarantee that our website, accounts or online features will always be available without interruption or error.

Access may be temporarily restricted because of:

  • maintenance;
  • software updates;
  • security incidents;
  • server or network failure;
  • third-party service failure;
  • legal requirements; or
  • circumstances outside our reasonable control.

Where reasonably possible, we will take steps to restore affected services and minimise disruption.

29. Prohibited Conduct

You must not:

  • use our website or services for an unlawful or fraudulent purpose;
  • impersonate another person;
  • submit false payment, identity, warranty or delivery information;
  • attempt to gain unauthorised access to an account, system or network;
  • introduce malware, harmful code or automated attacks;
  • scrape or systematically extract website data without permission;
  • interfere with another user’s access;
  • make fraudulent refund, replacement or warranty claims; or
  • use Plazmo intellectual property without authorisation.

30. Disclaimer

Plazmo products and services are provided subject to the product description, warranty, consumer rights and applicable law.

To the extent permitted by law, we do not guarantee that:

  • every game will be suitable for every player;
  • motion detection will perform identically in every room, lighting condition, clothing type or playing environment;
  • all online functions will be continuously available;
  • software will be completely free from minor errors; or
  • use of Plazmo will produce a particular fitness, educational, behavioural or health result.

Nothing in this section excludes any warranty, guarantee, right or remedy that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Kriyavers Private Limited will not be liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable when the relevant contract was entered into.

We will not be responsible for loss or damage resulting from:

  • failure to follow safety, setup or operating instructions;
  • use of unauthorised accessories, software or power equipment;
  • unauthorised modification or repair;
  • inadequate playing space or supervision;
  • incorrect information supplied by the customer;
  • internet, electricity, bank or third-party service failures outside our reasonable control; or
  • use of the product outside its intended household purpose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, product liability or mandatory consumer-protection obligations.

32. Events Outside Our Reasonable Control

We will not be treated as having breached these Terms solely because performance is prevented or materially delayed by circumstances outside our reasonable control, including:

  • natural disasters;
  • flood, fire or severe weather;
  • war, terrorism or civil disturbance;
  • epidemic or public-health restrictions;
  • government action or regulatory delay;
  • transport or courier disruption;
  • industrial disputes;
  • electricity, internet or infrastructure failure;
  • shortage of components or materials; or
  • failure of a critical third-party provider outside our reasonable control.

Where an event materially affects an accepted order, we will take reasonable steps to notify the customer and provide an appropriate revised estimate, alternative remedy or refund where applicable.

33. Indemnity

To the extent permitted by law, you agree to compensate Kriyavers Private Limited for direct loss, damage or reasonable expense arising from your deliberate unlawful use of our website, software or services, infringement of our intellectual property, fraud or material violation of these Terms.

This section does not require a consumer to compensate us for ordinary product use, accidental conduct or the exercise of a lawful consumer right.

34. Changes to These Terms

We may update these Terms to reflect changes in:

  • our products or services;
  • business operations;
  • technology;
  • security requirements; or
  • applicable law.

The revised Terms will be published on this page with an updated effective date.

A material change will not be applied retrospectively in a manner that unfairly reduces the rights attached to an already accepted and paid order.

35. Termination

You may stop using Plazmo online services at any time.

We may suspend or terminate access to an account or online service where reasonably necessary because of:

  • fraud or payment abuse;
  • unauthorised access;
  • serious security risk;
  • unlawful conduct;
  • repeated or material violation of these Terms; or
  • a legal or regulatory requirement.

Where reasonably appropriate, we will provide notice and an opportunity to address the issue before permanent termination.

36. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

37. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived the right to enforce it later.

38. Assignment

You may not transfer your contractual rights or obligations under these Terms without our written approval.

We may transfer our rights or obligations as part of a merger, acquisition, restructuring or transfer of the Plazmo business, provided that the transfer does not unfairly reduce the customer’s existing rights.

39. Entire Agreement

These Terms, together with the relevant product description, confirmed order and the following policies, form the agreement between you and Kriyavers Private Limited:

  • Privacy Policy;
  • Refund and Returns Policy;
  • Shipping and Delivery Policy;
  • Warranty Policy, where applicable; and
  • any additional terms expressly displayed for a particular product, offer or service.

40. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

We encourage customers to contact our Grievance Officer first so that a dispute can be addressed promptly and directly.

Subject to mandatory consumer rights and the jurisdiction of competent consumer commissions or statutory authorities, courts located in [INSERT CITY, KARNATAKA] will have jurisdiction over disputes involving Kriyavers Private Limited.

Nothing in these Terms prevents a consumer from approaching a competent District, State or National Consumer Disputes Redressal Commission or another authority available under applicable law.

41. Customer Support and Grievance Redressal

For customer support, order assistance or product-related questions, contact:

Email: plazmoplay@gmail.com
Phone and WhatsApp: +91 94837 37749
Support hours: 9:00 a.m. to 8:00 p.m. IST

For unresolved complaints, contact:

Privacy and Grievance Officer: Pavan
Designation: Director
Company: Kriyavers Private Limited
Email: pavan@plazmo.in
Phone: +91 94837 37749

When submitting a complaint, please provide:

  • your name and contact information;
  • order or reservation number, where applicable;
  • a clear description of the complaint;
  • relevant photographs, videos or documents; and
  • the resolution you are requesting.

We will acknowledge a consumer grievance within 48 hours of receiving it and will endeavour to resolve it within one month from the date of receipt.

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